Server Problem in Nuku Hiva?

We haven't been able to connect for the past few days. Is there a problem at the server end? We've tried different browsers but don't get beyond the login window (we can't even get to your free pages and bought time with another service to send this message). Or minutes still manage to tick down though.
Can you let us know what is up?

Not sure if it was a coincidence, or if you were able to do a reset but I'm back online. We did lose 10-15 minutes signing on and off several times over the past several days and then getting the 'no server' message. Would love a refund on those minutes.
thanks!